Privacy Policy

Effective Date: 28/08/2025

Welcome to https://anupagharwal.com/ (“Website”).
I, Dt. Anup Agarwal (“I,” “me,” or “my”), am committed to protecting your personal information and your right to privacy. This Privacy Policy explains how I collect, use, disclose and safeguard your information when you use my Website, purchase my products or avail my services.

By using my Website, you agree to the practices described in this Privacy Policy.

1. Information I Collect

I collect information to provide and improve my services. The types of information I may collect include:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing/billing address (for product delivery)

  • Health and nutrition information (for personalized diet plans, collected only with explicit consent)

  • Child health information (only with verifiable parental consent)

b. Payment Information

  • All payments are processed securely through Razorpay, my third-party payment gateway.

  • I do not store or access your card, UPI or wallet details.

  • Razorpay is PCI-DSS compliant and processes transactions in accordance with Reserve Bank of India (RBI) guidelines.

  • For Razorpay’s privacy practices, please visit https://razorpay.com/privacy/.

c. Technical & Usage Information

  • IP address

  • Browser type and operating system

  • Pages visited, date and time, time spent on my Website

  • Referring websites or search queries

2. How I Use Your Information

I use the collected data to:

  • Process and fulfill your orders and services

  • Provide personalized diet and nutrition services (with consent)

  • Manage your account and customer support

  • Improve my Website performance and user experience

  • Send order confirmations, invoices or updates

  • Share marketing communications (only with your consent; you can opt out anytime)

  • Comply with legal or regulatory requirements

3. Cookies and Tracking

I may use cookies and similar technologies to enhance your browsing experience.

  • Cookies help me analyze traffic, improve services and personalize content.

  • You may disable cookies in your browser, but some parts of the Website may not function properly.

4. Sharing of Information

I may share your information only in these cases:

  • With Razorpay for secure payment processing

  • With logistics partners for shipping and delivery of products

  • With service providers for website operations such as email or analytics

  • To comply with legal obligations or court orders

  • During business transfers such as a merger or acquisition

  • With your explicit consent for marketing or promotions

I will never sell your health, payment or personal data.

5. Shipping & Delivery Policy

  • Orders are processed within 24–48 hours of confirmation.

  • Delivery time is usually 3–7 working days depending on your location.

  • Delivery is available only within India.

  • Shipping delays caused by courier or logistics providers are beyond my control.

6. Refund & Cancellation Policy

  • All purchases are final and non-refundable.

  • Order cancellation is not allowed once confirmed.

  • Refunds are only applicable in cases of:

    • Duplicate payment

    • Technical or payment gateway error

    • Any eligible refunds will be processed directly by Razorpay as per RBI guidelines.Refunds, if applicable, will be initiated within 7-10 business days from the date of confirmation of eligibility.

7. Data Security & Retention

  • I use secure servers, encryption and industry-standard measures to protect your data.

  • Payments are handled by Razorpay using PCI-DSS compliant systems.

  • While I take precautions, no system is 100% secure.

  • I retain your information only as long as necessary for legal, tax and service purposes.

8. Your Rights

Depending on applicable laws (GDPR/CPRA), you may have the right to:

  • Access and obtain a copy of your data

  • Correct inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to processing for marketing purposes

  • Request data portability

  • Withdraw your consent at any time

To exercise your rights, please contact me (details below).

9. Children’s Privacy

  • I do not knowingly collect data from children under 13 years without parental consent.

  • For users under 16, explicit parental approval is required before collecting health-related data.

10. Updates to This Privacy Policy

I may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised Effective Date.

11. Terms & Conditions

By accessing or using this Website and its services, you agree to the following terms and conditions:

a. Use of Website

  • You must be at least 18 years old, or have parental/guardian consent, to use this Website.

  • You agree not to use the Website for any unlawful or prohibited activities.

b. Health & Nutrition Disclaimer

  • All diet and nutrition advice provided is for informational purposes only and does not substitute professional medical advice.

  • Please consult a licensed healthcare provider before making any major health or dietary changes.

c. User Obligations

  • You agree to provide accurate and complete information when using the Website or services.

  • You are responsible for maintaining the confidentiality of your account and personal information.

d. Payments & Refunds

  • All payments are processed securely via Razorpay.

  • All purchases are final and non-refundable, except in specific cases outlined in the Refund & Cancellation Policy.

e. Shipping

  • Products are shipped only within India.

  • Delivery times are estimates and may vary based on location and courier delays.

f. Intellectual Property

  • All content on this Website is owned by or licensed to Dt. Anup Agarwal.

  • You may not copy, reuse, or distribute content without written permission.

g. Limitation of Liability

  • I am not liable for indirect, incidental, or consequential damages arising from your use of the Website or services.

h. Governing Law

  • These terms shall be governed by the laws of India.

  • Any disputes will be subject to the jurisdiction of the courts in Jaipur, Rajasthan.

i. Changes to Terms

  • I reserve the right to update or modify these Terms at any time.

  • Continued use of the Website after changes means you accept the updated Terms.

12. Contact Me

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

👤 Dt. Anup Agarwal
📧 Email: anupagharwal@gmail.com
📞 Phone: +91 9226977369
🌐 Website: https://anupagharwal.com/
📍 Address: Go24x7fitnesss, Plot 41-42 House No 103, Mahal Residency, VIT Rd, Jagatpura, Jaipur, Rajasthan 302017

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